To ensure your delivery gets to you on time, we use the latest software with scheduled routing which is reactive to current and expected traffic issues. The optimised route planning capability enables us to offer more to our customers, with the ability to schedule our fleet holistically, ensuring routes are coordinated in the most effective manner.
We understand the importance of time-critical deliveries. That’s why we use only fully trained, security cleared drivers and dedicated vans that are fully traceable from collection, through to delivery.
The timing of our scheduled deliveries is essential. We have invested in technology which provides ETA’s via email or text, advises the customer when the goods are out for delivery, traffic issues, time window for delivery and so much more.
Just a little bit of feedback regarding the courier from Crown we had covering our home deliveries. All the care homes and surgeries [he was covering] said he was brilliant and polite, no job was too small for him at the branch regarding deliveries. It was a pleasure to have him covering at such busy time.
We’ve been supporting the UK’s largest plumbing and heating trade specialist to provide intra-branch and overnight deliveries. And we were delighted to have received such fantastic feedback about our customer service team.
Just wanted to drop a quick note to say a huge ‘thank you’ to the team for such fantastic customer service. I have used you had handful of times and its always been last minute and urgent! Every time the person at the end of the phone has been super friendly, efficient and helpful. So, I thought it only right that I drop a note to give praise where it is due.
Great team thanks again.
Excellent service, quick response and delivered in full on time.
Wolseley UK, Huddersfield
Huge thank you for sorting out this job for us at short notice. There have been no issues so thank you
Van Services Team Leader at Hermes
Thank you for getting us out of a sticky situation the other day; we had an urgent requirement to deliver some goods to a site that was soon to be finishing up. All our vehicles were already out on the road. We made a call into Crown Couriers and Andrew sent us in 2 x Transit vans within the hour (on a Friday afternoon!!); we were able to fulfil our Customer’s requirements and without it costing us an arm and a leg!! Highly recommend these guys. Fab service and National coverage – what more could you want.
Sales Manager at Galaxy Insulation & Dry Lining
We have a regular driver who always exceeds expectations and if he is later than normal, will always apologise even when it is not his fault. He is polite and knows us all by name. This is a nice personal touch.
Very good friendly driver who tries his best to deliver the parts as soon as possible. Highly recommended.
Crown Couriers provide a great service and we have no problems with them or the drivers. Keep up the good work.
Very good service and most importantly prompt and reliable delivery
Driver always helpful and pleasant
Your driver C. is FANTASTIC
Our driver is usually M., very polite and friendly. Always on time and courteous
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