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2020 – A Year in Review

Whilst it is fair to say that 2020 was a year most would rather forget; we can’t head into a brand-new year without reflecting on what the last 12 months had in store for Crown Couriers and what we anticipate 2021 will bring.

When we arrived at January 2020, we were blissfully unaware that a pandemic was just around the corner. Optimistic and excited for our 30th year in business, we celebrated as our Managing Director, Tim Seagers was gowned a fellow of the Institute of Couriers, a nod to his longstanding service to the sector.

Tim Seagers IoC Gowning
Crown Managing Director becomes IoC fellow

The first lockdown arrived quickly, giving businesses very little time to prepare. As a same day delivery business, we were fortunate to be able to remain in operation throughout. Though, we had to switch our focus to key sectors that required the most support, notably healthcare, where we were collecting and delivering vital equipment including PPE and ventilator parts.

Online Spending Soared

As people were urged to ‘stay at home’, we saw a shift towards online spending that grew beyond any predictions. The support of the supply chain was key to helping businesses, particularly SME’s, to find a cost-effective solution that would enable them to adopt an online model. This has been vital in keeping businesses trading through the subsequent lockdowns and is set to gather pace dramatically throughout 2021 – something our expertise will enable us to continue to support.

2021 is a whole new ball game. General Manager, Steve Rushton explains further “We’re expecting a dramatic change, as traditional high street retailers across a multitude of sectors ramp up their online model. Whilst price is still a key factor, the focus will shift towards speed and accuracy of deliveries – something which the same day network is geared up to deliver”.

Delivery Drivers in High Demand

The courier sector saw huge growth during 2020 as drivers became the most in-demand of all roles, as we tackled an unexpected and unprecedented peak. At Crown Couriers, we continued to ramp up our driver resource throughout the year to ensure we could support both essential sectors and the non-essential businesses that were looking for a logistical solution. And as our nationwide fleet numbers grew, we also focused on strengthening our driver numbers in the London region, as we opened a brand-new office at London Heathrow.

Managing Director, Tim Seagers adds “It’s clear that 2020 brought with it many unforeseen challenges, but we were also fortunate to be able to push ahead with our plans for growth, knowing that this would be important in supporting our customers over the months and years ahead. We are proud of both our internal and external teams for how they adapted to a very difficult year and remained committed to supporting our customers during this time”.

And as we head into a new year, full of new challenges, we’d like to share with you a recap of what our teams have been up to over the last 12 months, enjoy!

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